> ## Documentation Index
> Fetch the complete documentation index at: https://docs.equinoxroleplay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find solutions for common Equinox, FiveM, connection, graphics, and gameplay issues.

Having trouble with Equinox or FiveM? This page covers the most common issues players encounter and the steps that usually resolve them.

<Info>
  If an error continues after following the applicable steps below, take a screenshot of the **full error message** and open a support ticket in the Equinox Discord.
</Info>

***

## Start Here

Before digging into a specific error, try these basic steps:

<Steps>
  <Step title="Restart FiveM">
    Completely close FiveM, including any remaining FiveM processes, and launch it again.
  </Step>

  <Step title="Make Sure Steam Is Running">
    Start Steam and allow it to fully load before opening FiveM.
  </Step>

  <Step title="Check for Modified Files">
    If you use graphics mods, custom sirens, weapon modifications, or other client-side files, temporarily remove them if the error mentions modified files or Pure Mode.
  </Step>

  <Step title="Verify GTA V">
    If files appear missing or corrupted, verify your GTA V installation through the launcher you use.
  </Step>
</Steps>

***

# Equinox & In-Game Issues

<AccordionGroup>
  <Accordion title="My images disappear after a while">
    Discord image links may expire and FiveM no longer supports Imgur in the same way it previously did.

    For longer-term image hosting, use an in-character phone upload or a supported image hosting service such as **FiveManage**.

    Members of the Department of Public Safety may also have access to the **Equinox ShareX token**.

    If you need assistance configuring ShareX with the Equinox uploader, open a support ticket.
  </Accordion>

  <Accordion title="Pure Mode / Invalid Modified Game Files">
    Equinox operates using **Pure Mode Level 1**.

    This prevents many client-side modifications from loading while connected.

    If FiveM reports an invalid or modified game file:

    * Remove the client modification mentioned in the error.
    * Remove or update modified siren, weapon, graphics, or game files.
    * Verify your GTA V files.
    * Restart FiveM and reconnect.

    Errors referencing an `.rpf` file may indicate that a GTA V archive has been modified or is outdated.
  </Accordion>

  <Accordion title="My minimap does not fit inside the HUD">
    This is usually related to your GTA V display safezone.

    **Try the following:**

    1. Open GTA V **Display Settings**.
    2. Reset your display settings.
    3. If the issue remains, adjust the **Safezone** slider until the minimap fits correctly.
  </Accordion>

  <Accordion title="My weapon scope is not appearing">
    Use the in-game crosshair settings.

    Enter:

    ```text theme={"dark"}
    /crosshair
    ```

    Enable the default GTA crosshair and test the weapon again.
  </Accordion>
</AccordionGroup>

***

# Connection Issues

<AccordionGroup>
  <Accordion title="CURL 28 Connection Error">
    CURL errors are generally caused by a networking or connection issue rather than FiveM itself.

    **Possible causes:**

    * The server is temporarily unavailable.
    * The server address has changed.
    * You are using an outdated Cfx.re connection link.
    * The server address being used is incorrect.

    **Try flushing your Windows DNS:**

    1. Press **Windows Key + X**.
    2. Open **Terminal** or **Command Prompt**.
    3. Enter:

    ```text theme={"dark"}
    ipconfig /flushdns
    ```

    4. Restart FiveM.
    5. Attempt to connect again.

    If the problem continues, open a support ticket.
  </Accordion>

  <Accordion title="CURL 56 Connection Error">
    CURL 56 errors are commonly associated with a connection being interrupted.

    **Possible causes:**

    * Poor or unstable internet connection
    * Network filtering
    * DDoS protection or routing issues

    **Try the following:**

    1. Restart your router if appropriate.
    2. Restart FiveM.
    3. Flush your Windows DNS:

    ```text theme={"dark"}
    ipconfig /flushdns
    ```

    4. Attempt to connect again.

    If the issue continues, open a support ticket.
  </Accordion>

  <Accordion title="Rockstar / ROS Connection Errors">
    Errors such as:

    ```text theme={"dark"}
    Timed out while waiting for ROS/MTL to clear launch
    ```

    indicate a problem communicating with Rockstar services.

    **Try the following:**

    * Restart your computer.
    * Make sure your antivirus or firewall is not blocking Rockstar services.
    * Restart the Rockstar Games Launcher.
    * Reinstall the Rockstar Games Launcher if necessary.
    * Check whether Rockstar Online Services are currently available.

    In regions where Rockstar services are unavailable or restricted, additional networking configuration may be required.
  </Accordion>

  <Accordion title="Steam / SteamID Error">
    Equinox requires Steam to be running, even if your copy of GTA V was purchased through another launcher.

    Errors may include:

    ```text theme={"dark"}
    Unable to find SteamID
    ```

    or a message asking you to relaunch FiveM with Steam open.

    **Fix:**

    1. Completely close FiveM.
    2. Open Steam.
    3. Wait for Steam to fully connect.
    4. Launch FiveM.
    5. Reconnect to Equinox.

    If Steam is already open, restart both Steam and FiveM before trying again.
  </Accordion>
</AccordionGroup>

***

# FiveM Installation & File Errors

<AccordionGroup>
  <Accordion title="How do I clear my FiveM cache?">
    Clearing your FiveM cache can resolve certain loading, connection, and corrupted cache issues.

    **Default FiveM installation:**

    1. Press **Windows Key + R**.
    2. Enter:

    ```text theme={"dark"}
    %localappdata%
    ```

    3. Open the **FiveM** folder.
    4. Open **FiveM Application Data**.
    5. Open the **data** folder.
    6. Delete the following folders if present:

    ```text theme={"dark"}
    cache
    server-cache
    server-cache-priv
    ```

    **Custom FiveM installation:**

    Navigate to your FiveM installation and open:

    ```text theme={"dark"}
    FiveM Application Data\data
    ```

    Then delete the same cache folders.

    <Note>
      If you are troubleshooting graphics modifications, remove or update those modifications separately. Clearing cache does not remove files installed directly into GTA V or FiveM.
    </Note>
  </Accordion>

  <Accordion title="Could not load CitizenGame.dll or another DLL">
    This usually means a required FiveM file has been removed, blocked, or corrupted.

    Errors may include:

    ```text theme={"dark"}
    Could not load CitizenGame.dll
    Could not load [name].dll
    Error loading component [name].dll
    ```

    **Try the following:**

    1. Close all FiveM processes.
    2. Check whether your antivirus quarantined any FiveM files.
    3. Repair or reinstall FiveM if necessary.
    4. Locate your FiveM Application Data directory.
    5. Delete `caches.xml` if present.
    6. Launch FiveM again.

    If an antivirus removed the file, make sure the underlying antivirus issue is resolved before reinstalling FiveM.
  </Accordion>

  <Accordion title="Game storage outdated / DLC files missing">
    This may appear as:

    ```text theme={"dark"}
    DLC files are missing, make sure your game is up to date
    ```

    **Try the following:**

    * If FiveM asks whether you want to update game storage, select **Yes**.
    * Verify your GTA V installation.
    * Make sure GTA V is fully updated.
    * Check that FiveM is pointing to the correct GTA V installation.
  </Accordion>

  <Accordion title="Could not find game executable">
    This usually means FiveM cannot locate your GTA V installation.

    **Locate your FiveM directory:**

    Press **Windows Key + R** and enter:

    ```text theme={"dark"}
    %localappdata%\FiveM
    ```

    If you installed FiveM somewhere manually, use that installation folder instead.

    Locate:

    ```text theme={"dark"}
    CitizenFX.ini
    ```

    Open it with a text editor and check the `IVPATH=` entry.

    It should point to your actual GTA V installation directory.
  </Accordion>

  <Accordion title="Opening database privcache failed / could not lock file">
    This error means another process may be preventing FiveM from accessing its cache files.

    **Start with:**

    1. Restart your computer.
    2. Close unnecessary background programs.
    3. Temporarily check whether antivirus or security software is locking the file.
    4. Launch FiveM again.

    If the issue continues, Windows Resource Monitor can help identify which process has the file open.

    **Using Resource Monitor:**

    1. Press **Windows Key + R**.
    2. Enter:

    ```text theme={"dark"}
    resmon
    ```

    3. Open the **CPU** tab.
    4. Under **Associated Handles**, search for:

    ```text theme={"dark"}
    server-cache-priv
    ```

    Look for a process other than FiveM that may be holding the file open.

    <Warning>
      Do not disable random Windows services, startup applications, or registry entries unless you understand what they do. If you're unsure, open a support ticket instead.
    </Warning>
  </Accordion>
</AccordionGroup>

***

# FiveM Client Issues

<AccordionGroup>
  <Accordion title="Make sure you are not using the Canary release channel">
    FiveM's Canary channel is intended for testing and may cause unexpected behavior or crashes during normal play.

    **If FiveM opens:**

    1. Open FiveM.
    2. Open **Settings**.
    3. Find the update or release channel setting.
    4. Make sure you are using the normal **Release** channel.

    **If FiveM will not open:**

    Navigate to:

    ```text theme={"dark"}
    %localappdata%\FiveM\FiveM Application Data\
    ```

    Open:

    ```text theme={"dark"}
    CitizenFX.ini
    ```

    If you see:

    ```text theme={"dark"}
    UpdateChannel=canary
    ```

    remove that line, save the file, and restart FiveM.
  </Accordion>

  <Accordion title="Invalid fixup, address is neither virtual nor physical">
    This may be related to conflicting server maps or clothing assets.

    Because this may be a server-side resource problem, players generally cannot fix it themselves.

    **What to do:**

    1. Take a screenshot of the full crash message.
    2. Note what you were doing immediately before the crash.
    3. Open an Equinox support ticket.

    Staff can forward the information to the development team.
  </Accordion>

  <Accordion title="Failed to call inflate() for streaming file">
    Errors similar to:

    ```text theme={"dark"}
    Failed to call inflate() for streaming file [name].ytd
    ```

    may indicate a corrupted or invalid streamed server resource.

    This is generally something the development team needs to investigate.

    **What to do:**

    * Take a screenshot of the crash.
    * Make sure the resource or file name is visible.
    * Open an Equinox support ticket.

    Including the exact file name makes the issue much easier to locate.
  </Accordion>
</AccordionGroup>

***

# Antivirus & Security Software

<AccordionGroup>
  <Accordion title="My antivirus is preventing FiveM from running">
    Antivirus interference can cause symptoms such as:

    * FiveM closing during installation
    * FiveM downloads being blocked
    * FiveM files being quarantined
    * FiveM disappearing after installation
    * Installations becoming stuck
    * File movement errors

    **Try the following:**

    1. Close all FiveM processes.
    2. Check your antivirus quarantine or protection history.
    3. Determine whether a FiveM file has been blocked or removed.
    4. Temporarily disable the applicable third-party protection only if necessary.
    5. Reinstall or launch FiveM.
    6. Re-enable your antivirus protection afterward.

    <Warning>
      Do not leave your antivirus disabled. If you are uncomfortable changing security settings, open a support ticket before continuing.
    </Warning>
  </Accordion>
</AccordionGroup>

***

# Graphics & Client Modifications

<AccordionGroup>
  <Accordion title="Crashes involving d3d11.dll">
    A crash referencing `d3d11.dll` is commonly associated with a graphics modification.

    Examples may include:

    ```text theme={"dark"}
    d3d11.dll
    d3d11.dll?EnsureChildDevice@...
    ```

    The `d3d11.dll` file is not part of a standard GTA V or FiveM installation.

    **Try the following:**

    1. Close FiveM.
    2. Locate your GTA V installation.
    3. Remove graphics-mod files such as:

    ```text theme={"dark"}
    d3d11.dll
    d3dcompiler_46e.dll
    ```

    4. Verify your GTA V files.
    5. Relaunch FiveM.

    If you intentionally use a graphics modification, review that modification's installation instructions before reinstalling it.
  </Accordion>

  <Accordion title="Graphics mods are not working">
    FiveM changes may occasionally affect the way graphics modifications are loaded.

    If a graphics modification stops working:

    1. Locate your FiveM installation.
    2. Confirm the modification is installed using the method currently required by FiveM.
    3. Check your FiveM graphics-related settings.
    4. Make sure the modification is compatible with Pure Mode.
    5. Remove the modification and test FiveM without it.

    <Note>
      Equinox uses **Pure Mode Level 1**, so some client modifications may intentionally be blocked while connected.
    </Note>

    If the problem is specific to FiveM rather than Equinox, you may also use the official [Cfx.re Technical Support forum](https://forum.cfx.re/c/technical-support/27).
  </Accordion>
</AccordionGroup>

***

# Still Need Help?

If the steps above do not resolve your problem, open a support ticket in the **Equinox Roleplay Discord**.

When opening a ticket, include as much useful information as possible:

* A screenshot of the complete error
* The exact error message
* What you were doing when it occurred
* Whether the issue happens every time
* Whether you use graphics or client modifications
* What troubleshooting steps you already tried

<Card title="Equinox Discord" icon="discord" href="https://discord.gg/equinoxroleplay">
  Open a support ticket if you still need assistance.
</Card>